Category Archives: Betterment

Get the Most from Southern’s Benchmarking!

What is “Benchmarking”?  For the purpose of this post, we will consider how Southern uses Benchmarking in two ways that can have a significant impact … Continue reading

“My company is the Best! Until I leave.”

Several years ago, I was called on by a salesperson from a financial institution whose motto is modestly put as “The World’s Greatest Bank!”.  I … Continue reading

The Benefits of Industry Conferences – ACA 2012

I have been a regular attendee to credit and collection industry conferences and conventions for over 20 years and find the benefits almost always outweigh … Continue reading