What balance is “too small” to send to collections?

We often get asked what the smallest balance we’ll accept for collection, or what’s too small for the work.  The answer is a bit more … Continue reading

Another Regulator – Impact of the CFPB for Bill Collectors

The Bureau has been taking form for over a year now, and is about to launch itself completely into the debt collection industry as the … Continue reading

The Benefits of Industry Conferences – ACA 2012

I have been a regular attendee to credit and collection industry conferences and conventions for over 20 years and find the benefits almost always outweigh … Continue reading

The Good We Do – Collectors’ Positive Impact on the Economy

Like many businesses, we belong to a national trade association that provides education, lobbying services, access and discounts to a variety of vendor partners, networking … Continue reading

The federal healthcare act and third-party collectors

I was recently asked to comment on the Supreme Court’s ruling on the federal healthcare act for an upcoming article in a national publication.  I … Continue reading

Does TILA apply to me?

I recently took a phone call from a client that was in a slight panic over some recent “legal advice” they received at a training … Continue reading

How do you get people to pay you?

One question our Client Consultants get every month when delivering our clients’ checks is similar to the one above; how do we get people to … Continue reading

Collecting from people in a difficult economy

“What are you doing to try and collect from people in this difficult economy?” We have had to become more “creative” in our efforts to … Continue reading