CFPB Announces Outline for Debt Collection Rules

The Consumer Financial Protection Bureau (CFPB) announced at a field hearing in Sacramento, California July 28, 2016 they plan to make it much easier for … Continue reading

Interest, late fees, and other billing charges: Are you in compliance?

Creditors need to take a good look at what their financial responsibility forms require compared to what their software programs charge.  We have encountered a … Continue reading

Get the Most from Southern’s Benchmarking!

What is “Benchmarking”?  For the purpose of this post, we will consider how Southern uses Benchmarking in two ways that can have a significant impact … Continue reading

How do we lessen the risk of being sued? Reconciliation!

In today’s debt-collection world, creditors and debt collectors can pay significant legal fees to defend themselves when they really didn’t do anything wrong or harmful to … Continue reading

“Clerical Errors” Can Be Very Costly

Several of our clients have found out the hard way the view attorneys and regulators have about “clerical errors” in today’s financial environment, and it … Continue reading

“Big Regulation” Brings Big Business – Small Business Not Wanted

What happens when Big Regulation inserts itself into the marketplace?  Almost always we see fewer choices for consumers, fewer small businesses thrive or even survive, … Continue reading

The Legislative Process – A view from the Inside

Every two years or so, we hear how “special interests” are running Salem (or Washington D.C.) and neglecting the “common people”, and we need to … Continue reading

Major Changes in Credit Reporting Announced

The three national Credit Reporting Agencies (CRA’s, aka credit bureaus, Equifax, Experian, Trans Union) announced they will not report medical debts for 180 days on … Continue reading