Welcome to the Top 3%!

Perhaps the most-oft heard word in the credit and collection industry in the past five years is “compliance”.  ACA International, the national trade association of collectors, has … Continue reading

Credit Reporting Changes Effective September 15, 2017

The last phase of a three year agreement is coming into effect this September.  The three largest Credit Reporting Agencies (CRA’s) Trans Union, Equifax, and … Continue reading

Keeping Documents in Order

Pressure has been growing in our industry that has created an environment in our industry that requires more documentation, more proof of debt, and more confirmation … Continue reading

When do we go to work? When should we be paid?

Southern has a number of programs for our various clients for collecting their unpaid debts.  What we do, when we do it, and what we charge … Continue reading

“How long will you work to collect my debts?”

This is one of the most oft-asked questions we get from our Clients and prospective clients.  And the answer is simple, and complex!  The simple … Continue reading

Credit Bureaus Limit Information on Consumer Reports

The three major Credit Reporting Agencies (CRA’s) Equifax, Experian and Trans Union have announced they will significantly limit or reduce the information placed on a … Continue reading

CFPB Announces Outline for Debt Collection Rules

The Consumer Financial Protection Bureau (CFPB) announced at a field hearing in Sacramento, California July 28, 2016 they plan to make it much easier for … Continue reading

Interest, late fees, and other billing charges: Are you in compliance?

Creditors need to take a good look at what their financial responsibility forms require compared to what their software programs charge.  We have encountered a … Continue reading