Keeping Documents in Order

Pressure has been growing in our industry that has created an environment in our industry that requires more documentation, more proof of debt, and more confirmation … Continue reading

When do we go to work? When should we be paid?

Southern has a number of programs for our various clients for collecting their unpaid debts.  What we do, when we do it, and what we charge … Continue reading

“How long will you work to collect my debts?”

This is one of the most oft-asked questions we get from our Clients and prospective clients.  And the answer is simple, and complex!  The simple … Continue reading

Credit Bureaus Limit Information on Consumer Reports

The three major Credit Reporting Agencies (CRA’s) Equifax, Experian and Trans Union have announced they will significantly limit or reduce the information placed on a … Continue reading

CFPB Announces Outline for Debt Collection Rules

The Consumer Financial Protection Bureau (CFPB) announced at a field hearing in Sacramento, California July 28, 2016 they plan to make it much easier for … Continue reading

Interest, late fees, and other billing charges: Are you in compliance?

Creditors need to take a good look at what their financial responsibility forms require compared to what their software programs charge.  We have encountered a … Continue reading

Get the Most from Southern’s Benchmarking!

What is “Benchmarking”?  For the purpose of this post, we will consider how Southern uses Benchmarking in two ways that can have a significant impact … Continue reading

How do we lessen the risk of being sued? Reconciliation!

In today’s debt-collection world, creditors and debt collectors can pay significant legal fees to defend themselves when they really didn’t do anything wrong or harmful to … Continue reading